hehe77 Privacy Policy

Introduction and Scope

hehe77 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy helps you understand what personal information is collected when you use the hehe77 platform, how it is used, and how it is kept secure.

By visiting the hehe77 website (https://hehe77.cam) or registering an account, you will be considered to have fully read, understood, and agreed to the terms of this privacy policy. This policy applies to all hehe77 services and game categories — such as slots, cricket betting, baccarat, and cat fishing — as well as all payment transactions.

Data Collection — What We Collect

When you create an account and use our services on hehe77, we may collect the following types of information:

1.1 Information You Provide Directly

Information you give us yourself:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Valid email address and login password
• Mobile number (for OTP and account security)
• Payment details: bKash, Nagad, Rocket, or Upay account numbers
• Identity verification documents (national ID card / passport — where applicable)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

Information collected technically when you use our platform:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Website visit time, page history, and session information
• Information collected through cookies and similar tracking technologies
• Game play history, bet amounts, and transaction logs

Purpose of Data Use

hehe77 uses collected information only for lawful and specific purposes. Your information is never sold or misused by third parties.

2.1 For Service Operations

• Creating, verifying, and ensuring secure login for accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, rewards, and VIP programs
• Providing customer support and resolving complaints
• Recommending games based on your preferences

2.2 For Security and Compliance

• Preventing fraud, money laundering, and illegal activities
• Age verification (access for users aged 21 or above only)
• Detecting multiple accounts or bonus misuse
• Conducting platform security checks and audits

2.3 For Communication

• Sending notifications related to transactions and accounts
• Informing you about new offers, promotions, and tournaments (subject to consent)
• Sending important messages related to responsible gaming
• Notifying you of changes to services or policy updates

Data Disclosure and Sharing

hehe77 never sells your personal information to third parties. However, in certain situations it may be necessary to share information:

3.1 With Service Providers

• Payment processing companies (bKash, Nagad, Rocket, Upay, and associated banks)
• Technical service providers and cloud service operators
• Game software suppliers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.)
• Fraud prevention and identity verification service providers

All these organisations work with us under confidentiality agreements and may only use information for the specified purposes.

3.2 For Legal Obligations

• To comply with court orders or lawful directions from government authorities
• To assist in anti-money laundering or financial crime investigations
• To protect the rights and assets of hehe77 or its users

3.3 In Case of Business Changes

If hehe77 undergoes any merger, acquisition, or asset sale process, your information may be transferred to the relevant parties. However, you will be given advance notice in such cases.

Cookies and Tracking Technologies

The hehe77 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, storing security tokens, and basic functionality. These cannot be disabled.
• Functional Cookies: For language preferences, game history, and personalised experience.
• Analytics Cookies: To understand which parts of the website are used most — helps improve the service.
• Security Cookies: For fraud detection and account protection.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, some features of the platform may not work properly as a result. After deleting cookies, you will need to log in again on your next visit.

Data Security Measures

hehe77 takes industry-standard technical and organisational measures to keep your information secure:

• All data transmission is secured using SSL/TLS encryption technology
• Stored information is protected through high-grade encryption
• Secure tokenisation methods are followed when processing payment information
• Regular security audits and vulnerability assessments are conducted
• Staff receive regular training on data protection
• Data access is strictly limited and authorised only on a need-to-know basis
• 24/7 automated monitoring is active to detect suspicious activity

However, transmitting information over the internet is not entirely risk-free. We ensure protection to the best of our ability, but no organisation can guarantee complete security.

Data Retention Period

hehe77 does not retain your information longer than necessary. Retention periods are determined by the type and purpose of the information:

• Account Information: Retained while the account is active and for at least 5 years after account closure (for legal compliance)
• Transaction Records: Retained long-term due to financial and legal obligations
• Game History: Retained while the account is active
• Cookies and Session Data: Automatically deleted at the end of a session or after a maximum of 30 days
• Communication Logs: Customer support communications are retained for up to 2 years

Your Data Rights

As a hehe77 user, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon a request by email, we will provide you with a copy of your information.

7.2 Right to Correct Information

If the information we hold about you is incorrect or outdated, you can request a correction. Most information can be updated directly in your account settings.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, due to legal obligations, retaining some information is mandatory for us — in which case complete deletion will not be possible.

7.4 Right to Object to Processing

You can object to the use of your information for marketing purposes. In this case we will action your request without delay.

7.5 Right to Close Your Account

You can request to close your hehe77 account at any time. Contact us via live chat or email. Even after account closure, some information will be retained for a specified period due to legal obligations.

Protection of Minors' Information

hehe77 provides services only to users aged 21 and above. We never knowingly collect or process information from anyone who is a minor.

• Age verification is mandatory at the time of registration
• Additional identity verification may be requested in suspicious cases
• If a minor's account is discovered, it is closed immediately
• If a parent or anyone else reports a minor's account, we take swift action

To report any matter related to a minor's account, contact us at [email protected].

Third-Party Services and Links

hehe77 uses trusted third-party services for payment processing and game operation. These organisations have their own privacy policies:

• Payment gateways: bKash, Nagad, Rocket, and Upay are governed by their own privacy policies
• Game providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc. have their own data policies
• Technical service providers operate under agreement with us

Data Transfer and Storage

Although hehe77 primarily serves users in Bangladesh, our servers and technology infrastructure may be located in various countries. We ensure that:

• Appropriate safeguards are applied to international data transfers
• All data is transferred and stored in an encrypted state
• Third-party service providers are required to comply with our data protection standards

Privacy Policy Changes

hehe77 reserves the right to update this privacy policy at any time. In the event of changes:

• The "Last Updated" date at the top of the policy will be changed
• For significant changes, a notification will be sent to the registered email address
• Continued use of the platform after changes will be considered as acceptance of the new policy
• For significant changes, a notice may be displayed on the website

We recommend that you visit this page regularly and stay informed about the latest version.